Relative Networks Pty Ltd is an ICT service provider with a diverse range of service offerings. These services include, but are not limited to data centre management, co-location and virtual private cloud, managed services, infrastructure support and service desk.

Relative Networks is fully committed to ensuring the proper management and use of all personal information it collects and handles in accordance with applicable privacy laws. This privacy statement applies only to external Personal Information provided by clients, suppliers and other external third parties that Relative Networks interacts with.

This Privacy Statement defines Relative Networks policy on the management of personal information. Personal information is defined as any sort of information or an opinion about an individual, whether true or not. A sub-category of Personal Information is sensitive information. Sensitive information includes information of a particularly sensitive nature, including information relating to an individual’s health (physical and mental) and genetics and information about an individual’s racial or ethnic origins, political opinions, membership of a trade union or political association, religious beliefs or affiliations, philosophical beliefs, sexual preferences or criminal record.

This Policy does not apply to Relative Networks’ employee records.

  1. Open and transparent management of Personal Information

Relative Networks is strongly committed to ensuring that it is open and transparent about the way it manages Personal Information. Set out in this Privacy Policy is the following important information regarding our management of your Personal Information:

(a)  the kinds of Personal Information that Relative Networks collects and holds

(b)  how, and the purposes for which Relative Networks collects, holds and uses Personal Information

(c)  who Relative Networks discloses Personal Information to

(d)  how an individual may access Personal Information about the individual that is held by Relative Networks and seek the correction of such information

(e)  how an individual may complain about a privacy issue or alleged breach of the Australian Privacy Principles and how Relative Networks will deal with such a complaint

  1. What Personal Information Relative Networks collects, from whom and the purpose for the collection?

Relative Networks will only collect Personal Information that is necessary for its functions and activities. It will only collect Personal Information by lawful and fair means and not in an obtrusive way. Relative Networks collects and holds different categories of information depending on the services being provided and the country and State and Territory that those services are being provided in. The following types of Personal Information may be collected:

(a)   Information about Relative Networks’ Contractors and Suppliers

Relative Networks collects, directly from our contractors and suppliers, Personal Information about our contractors and suppliers. This Personal Information will include their name and contact details so that we can contact them. For workplace health and safety reasons we may also collect from contractors certain Sensitive Information; for example, medical information a contractor has provided us about any injuries he or she may currently suffer.

From third parties, we may also collect feedback and information relating to our contractors and suppliers’ performance of services for Relative Networks. This information is collected solely so that we can monitor our contractors and suppliers’ performance of services and ensure that we provide the highest quality products and services to our customers.

(b)   Information about job applicants

If you apply for a position at Relative Networks we may collect from you your name, contact details and any information that you have provided us as part of your job application. This may include information contained your CV, driver’s licence or passport. We may also collect from third parties you have identified in your job application Personal Information relating to you. This information is solely used for the purposes of determining your suitability for the role that you have applied for.

(c)    Information about customers and their employees and customers

When you become a customer we may collect Personal Information from you such as your name, contact details, bank account and credit card details.

All customer Personal Information collected by Relative Networks is solely used for our business functions and activities. It may be used as follows:

  • for billing purposes and order fulfilment
  • to contact you in relation to our provision of services to you
  • to maintain your account details
  • to provide technical support – for example, account creation, password reset
  • to provide you with information in relation to our products, services or other information that you may have requested
  • to streamline and personalise your experience while dealing with Relative Networks
  • to undertake customer satisfaction surveys and to tailor Relative Networks information, services or products in order to improve and enhance those services and products provided to the customer.

Relative Networks may also collect from its customers Personal Information relating to its employees and customers; for example, payroll information. This Personal Information is solely used so that we can facilitate provision of the services our customers have requested.

Occasionally, Relative Networks uses de-identified Personal Information derived from our customers and our customers’ employees and customers use of our products and services in order to provide Relative Networks with anonymous demographic and customer usage information. Relative Networks will then use this anonymous, aggregated information to develop new and/or more appropriate services and products to offer to our customers.

  1. 3. Quality of Personal Information

Relative Networks will ensure, to the extent reasonably possible, that Personal Information collected, used or disclosed is accurate, up-to-date, complete and relevant. If Relative Networks becomes aware that any of the Personal Information it holds is inaccurate it will take prompt steps to update its records so that those records are correct.

  1. Anonymity and Pseudonymity

Due to the nature of the services that Relative Networks provides, in most situations it will be impracticable for an individual to deal with us on an anonymous basis. However, Relative Networks will consider requests on a case by case basis. An example of a situation where Relative Networks might permit an individual to deal with us anonymously or through the use of a pseudonym is when an individual is making an enquiry about our services or employment opportunities.

  1. Data Security

Relative Networks takes active measures to ensure the security of Personal Information it holds from misuse, interference, loss and unauthorised access, modification or disclosure.

All Personal Information is stored at secure premises.  Electronic Personal Information is stored using the highest quality data management tools and IT security systems and controls including passwords and firewalls.

When we no longer require your Personal Information it is securely destroyed and disposed of.

Our security systems are regularly reviewed and audited so that we can identify any potential security weaknesses and take steps to promptly rectify them.

  1. Access and correction of Personal Information

Subject to verification of your identity, if we hold Personal Information about you then you may make a request to access, update or correct this Personal Information at any time.

If you hold a customer account with us in relation to [insert services], then you may easily access and correct data at any time online.

Alternatively, access and correction requests should be made in writing to:

The Privacy Officer

Relative Networks Pty Ltd

Suite 4, Level 1

5 Tully Road

East Perth WA 6004

 

Email:  support@Relative-Networks.com

There is no fee to make a request for access to your Personal Information. However, we may charge you a processing fee if you request copies of your information.

We will endeavour to respond to written requests for access and correction of Personal Information within 15 business days after a request is received by us, unless extenuating circumstances exist.

  1. Direct Marketing

Relative Networks will only engage in direct marketing practices in accordance with the law. At any time an individual or organisation may contact support@Relative-Networks.com to request that it no longer receives any marketing material or information from Relative Networks.

For email communications, Relative Networks also provides a simple opt-out (unsubscribe) mechanism that individuals can easily submit at any time.

  1. Disclosure and retention of Personal Information

As part of providing services to you, Relative Networks may disclose Personal Information to third party suppliers and contractors of services that you have requested.

Relative Networks may disclose some Personal Information to its affiliated entities for the purposes of providing services to our customers, including technical support. Also as a provider and user of cloud services, retains Personal Information on servers that may be located in a number of overseas countries.

Relative Networks will take all reasonable steps to ensure that no person or entity, including any overseas entity breaches applicable privacy laws.

Relative Networks only retains Personal Information for as long as required by law and needed for our business functions and activities. It is then securely destroyed and disposed of.

  1. Website browsing

Accessing Relative Networks’ websites will result in some information being logged including the time of access, your IP address and the pages that have been viewed or accessed.

Relative Networks’ websites may contain links to external websites. Relative Networks is not responsible for the content or privacy policies that govern these websites.

  1. Access to this Policy

This Policy can be obtained via www.Relative-Networks.com

You can also request a free copy of it by contacting:

Email:  support@Relative-Networks.com

  1. Complaints

All complaints relating to the handling and management of Personal Information by Relative Networks or any breach of the applicable privacy laws, including the Australian Privacy Principles should be addressed to:

Email:  support@Relative-Networks.com

In order to deal with complaints appropriately, please include the below information with your complaint:

  • A summary of the privacy concern or alleged breach
  • Any action, or inaction, Relative Networks has taken, or failed to take, regarding the matter
  • Copies of any relevant documentation in connection with the complaint, including any communications that Relative Networks has had with you.

Relative Networks’ will investigate the complaint, and, if necessary, may refer the complaint to the relevant department at Relative Networks that the complaint relates to. Relative Networks will endeavour to respond to complaints within 15 business days unless extenuating circumstances exist.

Relative Networks will take immediate steps to redress proven privacy concerns or breaches.

If you are not satisfied with Relative Networks’ response and your complaint relates to a privacy concern or alleged breach by one of Relative Networks’ affiliates, you may take your complaint to the Office of the Australian Information Privacy Commission.

  1. Policy Review

January      2015.